Frequently Asked Questions

What is your cancellation policy?

If a session is cancelled or rescheduled with less than a 12-hour notice, but more than a 1-hour notice, then a fee of half the hourly rate will be charged. If a session is cancelled or rescheduled with less than a 1-hour notice or the student misses a session without prior notification, then a fee of the full hourly rate will be charged. The cancellation fees can only be waived under extraordinary circumstances.

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